WELCOME TO K.M. Support Broker Services LLC

Our Services are;

     Our company assist participants and families to make informed decisions as it pertains to the DDA Family Support, Community Supports and Community pathways Waivers self-direction option. We assist participants (or their designated representative) with the human resources employer-related functions necessary for successful self-direction. This includes an initial introductory orientation related to the “employer of record”, Department of Labor, and applicable federal, State and local employment requirements; development of staff policies, procedures, schedules, and backup plan strategies; and recruitment, advertising, and interviewing potential staff.
       Our company's representatives act as human resource supports/agents to assist the participant and their family members with the employer and budget authority responsibilities which may include:

1. Understanding, managing, and directing services as they pertain to the self-directions waiver common law employer ;

2. Teaching and clarifying the process for which changes are made to the person-centered plan and individual budget;

3. Risks and responsibilities of self-direction;

4. Policy on Report able Incidents and Investigations (PORII);

5. Choice and control over the selection and hiring of qualified individuals as workers;

6. Individual and employer rights and responsibilities; and

7. The reassessments and review of work schedules.

8. Practical skills training (e.g., hiring, managing and terminating workers, problem solving, conflict resolution);

9 Development of risk management agreements as well as service as a mediation rep to resolve concerns;

10. Work with our clients in developing strategies, advertisements, posting assistance for recruiting, interviewing, and hiring staff;

11. Developing staff supervision and evaluation strategies;

.12 Developing employer related risk assessment, planning, and remediation strategies;

13. Developing strategies for managing the budget and budget modifications including reviewing monthly Fiscal

Management Services reports to ensure that the individualized budget is being spent in accordance with the

approved Person-Centered Plan and budget and conducting audits;

9. Developing strategies for managing employees, supports and services;

10. Developing strategies for facilitating meetings and trainings with employees;

11. Developing service quality assurance strategies;

12. Developing strategies for reviewing data, employee timesheets, and communication logs;

13. Developing strategies for effective staff back-up and emergency plans;

14. Developing strategies for training all of the participant’s employees on the Policy on Reportable Incidents and

ensuring that all critical incidents are reported to the Office of Health Care Quality and DDA; and

15. Developing strategies for complying with all applicable regulations and policies, as well as standards for selfdirection including staffing requirements and limitations as required by the DDA.

SERVICE REQUIREMENTS:

A. Support Broker services are an optional service for participants choosing to self-direct.

B. Participants may utilize a relative with the exception of spouses, legally responsible persons, and legal

representative payee.

C. Spouses and legally responsible adults (i.e. parents of children) may act only as unpaid support brokers.

D. A relative of the participant (who is not a spouse or legally responsible person) of an individual recipient

participating in Self-Directed Services may be paid to provide this service in accordance with the applicable

requirements set forth in Section C-2.

E. Support Brokers, including relatives, must provide assurances that they will implement the Person-Centered Plan

as approved by DDA or their designee in accordance with all federal and State laws and regulations governing

Medicaid, including the maintenance of all employment and financial records including timesheets and service

delivery documentation.

F. Individuals and organizations providing Support Brokerage services may provide no other paid service to that

individual.

G. Support Broker Services may not duplicate, replace, or supplant Coordination of Community Service.

H. Scope and duration of Support Broker Services may vary depending on the participant’s choice and need for

support, assistance, or existing natural supports. The scope and duration must be within the service

description, requirements, and limitations.

I. Additional assistance, coaching, and mentoring may be authorized based on extraordinary circumstances when

there significant changes in the participant’s health or medical situation.

J. Service hours must be necessary, documented, and evaluated by the team.

K. Support Brokers shall not make any decision for the participant, sign off on service delivery or timesheets, or hire

or fire workers.

L. This service includes the option to provide benefits and leave time subject to the following requirements:

1. The benefits and leave time which are requested by the participant are: (a) within applicable reasonable and

customary standards as established by DDA policy; or (b) required for the participant’s compliance, as the employer

of record, with applicable federal, State, or local laws;

2. Any benefit and leave time offered by the participant must comply with any and all applicable federal, State, or

local laws; and

3. All funded benefits and leave time shall be included in and be part of the participant’s annual budget.

Specify applicable (if any) limits on the amount, frequency, or duration of this service:

1.